Solarez Europe – operated by FeitzingerLite GmbH
Last updated: 26 October 2026
1. General Information
Protecting your personal data is important to us. This Privacy Policy explains how FeitzingerLite GmbH, trading online as Solarez Europe, collects, uses, stores and protects personal data when you visit our website, contact us or purchase products through our online store.
We process personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Austrian Telecommunications Act 2021 (TKG 2021).
2. Data Controller and Contact Details
The controller responsible for the processing described in this policy is:
FeitzingerLite GmbH
Trading as: Solarez Europe
Brünner Straße 140
2201 Gerasdorf bei Wien
Austria
Email: solarez.europe@feitzingerlite.com
Website: https://solarez.eu
Please use the email address above for privacy-related questions or to exercise your data protection rights.
3. Personal Data We Collect
Depending on how you interact with our store, we may process the following categories of personal data:
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Contact and identification data: Name, company name, email address, telephone number, billing address and delivery address.
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Order and transaction data: Products ordered, order dates, prices, invoices, payment status, shipping details, returns and customer-service correspondence.
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Customer account data: Account details and preferences, where you create or use a customer account.
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Communications: Information you provide in contact forms, emails or other enquiries.
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Technical and usage data: IP address, date and time of access, requested pages, referring URL, device information, operating system, browser information and cookie or similar identifiers, where applicable.
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Marketing preferences: Newsletter subscriptions, consent records and communication preferences.
We obtain data directly from you, automatically through your use of the website, or from service providers involved in processing an order or providing our store services. We request only data that is necessary for the relevant purpose.
4. Purposes and Legal Bases of Processing
We use personal data for the following purposes and on the following legal bases:
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Processing orders, payments, deliveries, returns and customer accounts: Performance of a contract or steps taken at your request before entering a contract (Article 6(1)(b) GDPR).
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Answering enquiries and providing customer service: Performance of a contract where relevant, or our legitimate interest in communicating with customers and prospective customers (Article 6(1)(b) or (f) GDPR).
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Meeting accounting, tax, consumer protection and other legal obligations: Compliance with legal obligations (Article 6(1)(c) GDPR).
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Maintaining the technical operation, security and reliability of our store and preventing misuse or fraud: Our legitimate interests, where these are not overridden by your rights (Article 6(1)(f) GDPR), or other applicable legal grounds.
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Sending optional newsletters or using non-essential analytics and marketing technologies: Your consent where required (Article 6(1)(a) GDPR and Section 165(3) TKG 2021).
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Understanding and improving our products, website and services: Our legitimate interests for processing that does not require consent; otherwise, consent where applicable (Article 6(1)(f) or (a) GDPR).
Where processing relies on your consent, you may withdraw that consent at any time with effect for the future. Withdrawal does not affect processing that was lawful before your withdrawal.
5. Shopify Hosting and Online Store Services
Our online store is hosted and operated using Shopify. Shopify supplies the technical e-commerce infrastructure for displaying products, managing shopping carts, processing orders, managing customer accounts and supporting secure checkout and store operations.
Information submitted to our store, as well as certain information about your interaction with it, is processed by Shopify and relevant service providers to deliver these services.
Depending on the Shopify features enabled for our store, Shopify may process certain information for its own purposes or additional services in accordance with its applicable terms and privacy notices. These services may include security, store analytics, personalization and advertising-related features where enabled and legally permitted.
For information on Shopify's processing of customer data, see the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Where applicable, you can also review Shopify privacy choices at:
6. Purchases, Payments and Shipping
When you place an order, we process the information needed to confirm your purchase, arrange payment, issue invoices, fulfil your order and manage delivery, returns or warranty claims.
This generally includes your name, contact details, billing and shipping addresses, ordered products and payment status.
Payments may be handled by external payment service providers offered at checkout, including PAYONE/Saferpay where enabled.
These providers may receive the information necessary to process and secure the payment. We generally receive payment confirmation and transaction references rather than complete payment card details. The provider's own privacy information may also apply.
We provide the information necessary for delivery to the transport or fulfilment providers used for your order. Such information can include your name, delivery address, contact information, parcel details and shipment tracking information.
7. Contact Forms and Email Enquiries
If you contact us through a form or by email, we process the details you provide to answer your enquiry and deal with any follow-up questions.
Depending on the subject of your enquiry, the legal basis is Article 6(1)(b), (f) or, where applicable, (a) GDPR.
General enquiries are normally retained for three months after completion, unless the correspondence is connected to a purchase, an ongoing business relationship, a legal requirement or a dispute that justifies longer retention.
Service providers assisting with website operation or communication may process this information on our behalf under applicable data protection arrangements.
8. Cookies and Consent Management
Our website uses cookies and similar technologies. Cookies are small files or identifiers that help websites remember information about your browser, shopping cart or preferences and, where permitted, provide statistics or marketing functionality.
We distinguish between the following categories:
Strictly Necessary Cookies
Required for core functions such as shopping carts, checkout, security, session management and storing privacy choices. These may be used without separate cookie consent where legally permitted.
Analytics and Statistics Cookies
Used, if enabled, to understand website usage and improve performance. Consent is obtained where required.
Marketing Cookies
Used, if enabled, to assess advertising performance, personalize advertising or measure conversions. Consent is obtained where required.
Under Section 165(3) TKG 2021 and the GDPR, non-essential cookies and comparable technologies that require consent must not be activated until the appropriate consent has been provided.
You can change or withdraw your preferences using the privacy or cookie controls provided on our website.
You can also configure your browser to restrict cookies, although doing so may affect the operation of certain store functions.
9. Server Logs and Website Security
For the secure and reliable operation of our website, technical logs may include:
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Requested pages or resources
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Date and time of requests
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Amount of data transferred
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Browser and operating system information
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Referring URLs
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IP addresses
We use such information to maintain technical functionality, identify errors, protect against attacks and investigate suspected misuse.
The usual legal basis is our legitimate interest in operating a secure website under Article 6(1)(f) GDPR.
Logs managed directly by us are generally deleted or anonymized within approximately 30–60 days, unless longer retention is justified for incident analysis, security or evidentiary purposes.
The retention periods of Shopify and other infrastructure providers may differ.
10. Website Analytics and Google Services
Google Analytics 4 (GA4)
If enabled on our store, Google Analytics helps us understand how visitors interact with our website.
Depending on the configuration, Google may process device information, online identifiers, page interactions and usage data.
Non-essential analytics technologies are used only with consent where required.
Google Tag Manager (GTM)
If enabled, Google Tag Manager helps us manage website tags.
Tags activated through this service can cause information to be processed by the relevant analytics or marketing providers. Any non-essential tags must respect your consent choices.
Google Ads Conversion Tracking
If enabled, conversion tracking helps us evaluate advertising performance and may involve processing online identifiers, device data and information about actions taken on the store.
Where required, it is activated only after consent.
Google's privacy information is available at:
https://policies.google.com/privacy
More information about Google Analytics is available at:
https://support.google.com/analytics/answer/6004245
11. Meta Pixel and Social Media Advertising
If we use Meta Pixel or related Meta advertising technologies on our Shopify store, these may help us assess the effectiveness of advertising on Facebook and Instagram and, depending on our settings, build advertising audiences.
Information processed may include browser or device identifiers, IP addresses and interactions with our store.
Where consent is required, non-essential Meta tracking is activated only after appropriate consent.
Information may be transmitted to Meta Platforms in accordance with applicable data protection law.
For further information, consult Meta's privacy policy:
https://www.facebook.com/privacy/policy/
12. Newsletter and Marketing Communications
If you subscribe to our newsletter, we process your email address and, where applicable, your name and subscription preferences to send you product information, offers and news about Solarez Europe.
We may use a confirmation procedure, such as double opt-in, to verify subscriptions and document consent.
You can unsubscribe at any time using the link in a marketing email or by contacting us.
We will stop sending consent-based marketing communications after your withdrawal, while retaining limited records where necessary to demonstrate compliance with legal obligations.
13. Sharing Data with Service Providers
We do not disclose personal data to unrelated third parties for their independent use without an appropriate legal basis.
To operate our business, we may share information as necessary with:
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Shopify and providers supporting website hosting and e-commerce operations
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Payment processors and fraud-prevention services
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Shipping, logistics and fulfilment providers
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IT, technical support, customer-service and email service providers
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Analytics or advertising providers, if enabled and legally permitted
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Professional advisers and public authorities where disclosure is necessary or legally required
Where providers act as processors on our behalf, we use the required contractual protections, including data processing agreements under Article 28 GDPR where applicable.
14. International Data Transfers
Some of our providers, including Shopify and optional analytics, payment or advertising providers, may process personal data outside the European Economic Area (EEA), including in the United States.
Where a transfer to a country outside the EEA requires additional safeguards, we rely on an applicable adequacy decision (which may include the EU–US Data Privacy Framework for appropriately certified recipients), standard contractual clauses or another lawful transfer mechanism, as appropriate to the provider and transfer.
Further details can be requested using our contact information above.
15. How Long We Retain Personal Data
We keep personal data only as long as necessary for the relevant purposes or as required by law.
In particular:
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General contact enquiries: Usually three months after completion, unless a longer period is justified.
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Order, invoice, accounting and tax records: For the applicable statutory retention periods.
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Purchase and product-liability-related records: Where necessary, potentially for up to ten years or longer if a legal claim or statutory rule requires it.
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Server logs managed directly by us: Generally approximately 30–60 days, unless an exception applies.
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Newsletter subscription information: For as long as you are subscribed; limited evidence of consent or withdrawal may be retained as required.
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Cookie preferences and analytics information: According to the relevant technology, your choices and applicable retention settings.
At the end of the relevant retention period, data is deleted or anonymized unless a further lawful basis requires continued storage.
16. Your Rights Under the GDPR
Subject to the conditions and limitations under applicable law, you have the following rights:
Right of Access (Article 15 GDPR)
You may request information about the personal data we process concerning you.
Right to Rectification (Article 16 GDPR)
You may request correction of inaccurate or incomplete personal data.
Right to Erasure (Article 17 GDPR)
You may request deletion of your personal data where the legal requirements are met.
Right to Restriction of Processing (Article 18 GDPR)
You may request that the processing of your personal data be restricted in certain circumstances.
Right to Data Portability (Article 20 GDPR)
You may request eligible personal data in a structured, commonly used and machine-readable format.
Right to Object (Article 21 GDPR)
You may object to certain processing activities based on legitimate interests.
You may object at any time to the use of your personal data for direct marketing.
Right to Withdraw Consent
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise these rights, contact:
solarez.europe@feitzingerlite.com
We may ask for information needed to verify your identity before processing a request, in order to protect your data.
Where a request is manifestly unfounded or excessive, the GDPR permits us to charge a reasonable fee or refuse action in certain circumstances.
Right to Lodge a Complaint
If you believe your personal data is being processed unlawfully, you may lodge a complaint with a supervisory authority.
In Austria, the competent authority is the Austrian Data Protection Authority (Datenschutzbehörde).
Website: https://www.dsb.gv.at
You may also contact the competent supervisory authority in another EU member state where applicable.
17. Data Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or loss.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our store, service providers, technical arrangements or legal obligations change.
The current version will be published on this page with an updated revision date where appropriate.
19. Contact for Privacy Matters
FeitzingerLite GmbH – Solarez Europe
Brünner Straße 140
2201 Gerasdorf bei Wien
Austria
Email: solarez.europe@feitzingerlite.com
Website: https://solarez.eu